1. What are the advantages of purchasing a website template?

The major advantage is price: You get a high quality design for a very small outlay. You don't have to hire a web designer or web design studio. The second key advantage is the time frame: It usually takes 5-15 days for a good designer to produce a high quality web page.

2. What do I receive when I order a template?

After you complete the payment via our secure form, you will receive a confirmation email with link(s) to download .zip(s). The .zip file(s) contains the following: PSD file(s), HTML file(s), fonts and advanced clipart library.

You will need unzipping software to open the .zip archive. Windows users may visit www.HotScripts.com or www.WinZip.com. Mac users may visit www.StuffIt.com.

3. In what formats are your templates available?

Website templates are available in Photoshop and HTML formats. Fonts are included with the Photoshop file. Most templates HTML are compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage.

4. What am I allowed and not allowed to do with the templates?

You may:

• Build a website using the template in any way you like.
• You may not:
• Resell or redistribute templates (like we do).
• Claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of content providing companies and individuals.
• Make more than one project using the same template You must purchase the same template again in order to make another project with the same design.

5. What is the difference between unique and non-unique purchase?

NON-UNIQUE PURCHASE:

Non-exclusive purchase means that other people can buy the template you have chosen some time later.

UNIQUE PURCHASE:

Exclusive purchase guarantees that you are the last person to buy this template. After an exclusive purchase occurs the template is permanently removed from the sales directory and will never be available to other customers. Only you and people who bought the template before you will own it.

6. Is it reasonable to make unique purchase of a template that was previously purchased?

Yes. There is very small chance that you will find the same design on the net. There are more than 3,000,000,000 webpages online now according to statistics on www.google.com.

7. Is the license a one-time fee payment?

Yes, the payment for your template is a one-time fee without any additional charges. After purchasing you may use the template as many times as you need for one website.

8. Is it possible for me to pay one price and have access to all downloads for a certain amount of time?

Sorry, we do not provide membership based services.

9. I would like to make payment by company cheque. Is that possible?

Please discuss with Clip Magic.

10. Is there any return policy?

As Clip Magic is offering non-tangible irrevocable goods we do not issue refunds after the product is shipped, a condition you are responsible for understanding upon purchasing any article at our site. Please make sure that you've carefully read the 'sources available' section. We only make exceptions to this rule when the product appears to be not-as-described on a case by case basis in agreement with the parties concerned. The deadline for any refund claim is one week after the delivery date.

11. I ordered a template but haven't received the download information.

In this case please contact our Billing Department via support chat or e-mail (billing@template-help.com).

12. I was billed twice. I received 2 emails from merchant

Make sure that these charges have different order IDs. If it is so, contact our billing department.

13. Is it possible to reactivate my download link if it was deactivated after 3 days?

Yes. Please contact our billing department and they will reactivate your link.

14. I would like to purchase a template, but it is not available on the site anymore.

The template has been sold for exclusive use. Look for similar templates in our collection!

15. How can I modify a template to suit my particular website?

Please visit our Help Center Section to get detailed information.

16. Are your templates Microsoft FrontPage compatible?

Most of templates come with HTML that is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage. Please check the 'sources available' field in the template preview window.

17. What is Adobe Photoshop?

Adobe Photoshop is the world's most popular graphics editing package. You can find more info about Photoshop and download a free trial version at Adobe website.

18. What software do you recommend for writing HTML?

There are many, many HTML editors available, both free and commercial. It's really a matter of personal choice. Popular packages include:

• Adobe Dreamweaver
• Microsoft Expression Web
• Coffee Cup Software HTML Editor
• Evrsoft 1st Page HTML Editor

19. How can I modify flash portion of the template?

You need to use Adobe Flash to edit animated part of the template. Please visit the site of the developer: http://www.adobe.com/products/flash/

20. When I try to open the flash fla file, I get an error Unexpected file format.

This means that .fla file is incompatible with your Flash version. Please install the latest version of Adobe Flash to edit this file or get in touch with our support personnel to have the file converted to the appropriate version.

21. Can I edit flash template in Swish?

No. Our flash templates can be edited only with Adobe Flash

22. Can I change the pictures on the flash animated website and put my own pictures instead?

Yes, you can.

23. What is the best place to find photos/images for modification of my template?

There are many great sources of photos and images available on the internet. Clip Magic recommends you visit:

• www.istockphoto.com
• www.fotolia.com
• www.gettyimages.com

24. I was wondering if you could give me the contact info for a particular designer?

Sorry, our corporate policy prohibits direct contacts with contractually oblidged designers.

25. Is it possible to use your templates to develop websites for my customers?

Yes. It is perfect for designers who want to offer their customers a high-quality design and also save time and money. Mind that when you purchase the template with oridnary or exclusive licence you're entitled to create only one project (one domain name).

26. Can I put low resolution thumbnails of templates on my website for my clients to choose designs?

Yes, of course.